Customer Service

 

Our mission is to provide quality at home materials with a focus on practical life for the child in the first plane of development. We proudly stock many hand made and locally produced products staying true to the Montessori philosophy.  We hope what you find here is not just a shop but a Montessori community. A place where you can feel welcome and supported in your parenting choices. Please feel free to connect with us through the blog, or email at howwemontessori@gmail.com. All prices are shown in Australian dollars. 

 

Quality and Safety

There is not one product stocked in our store that our children haven't or don't currently use. If you are at any time concerned about the quality or safety of our products please contact us immediately. Hand made materials will by nature have imperfections and in some cases inconsistencies. Please note that our kitchen tools are real child sized kitchen tools and are not toys. Adequate supervision must be provided. Please consider the age and skill level of each child before presenting the materials.  

 

Shipping

We aim to provide the most cost effective shipping available and price our shipping according to weight and dimension. To keep our prices as low as possible shipping is charged at the actual shipping rate as determined by Australia Post. 


Shipping is calculated at checkout by Australia Post. 

At this time we cannot arrange local pickup.  

International shipping is not currently available. 

We aim to ship domestic orders within 24 hours of the order being placed with the exception of weekends and Australian public holidays. 

 

Returns

If you receive your products and they are damaged, unsuitable or not what you expected please contact us via email as soon as possible for remedy. While remaining compliant to Australian Consumer Law your satisfaction is our priority. 

 

Privacy

We do not store credit card details and we do not share information with other parties. We do not collect data for the purpose other than to process your order. Google Analytics and other non-essential cookies have not been installed on this site. We aim to at all times comply with the the Privacy Act 1988 and the (Australian) National Privacy Principles. If you have any concerns about your privacy please feel free to contact us. 

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Feedback

We would love to hear your feedback. To provide feedback please email us at howwemontessori@gmail.com or click on the Contact Us link below. Feedback may be published on this site for promotional purposes. Please ensure you leave your name, Country/State and the ages of your children.
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